Apprenticeship in Customer Service
Intermediate (Level 2) and Advanced (Level 3)
This apprenticeship responds to employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles.
Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasing service-led economy, customer demand for better and more individualised service is set to continue to increase, therefore there is a need to raise customer service standards and increase the supply of people with customer service skills.
Customer Service Apprenticeships have a major role to play in helping employers raise customer service skills in the workplace.
Course Dates: ongoingDetails »