Customer Service

Part Time

Apprenticeship in Customer Service

Intermediate (Level 2) and Advanced (Level 3)

This apprenticeship responds to employer need for high levels of customer service skills within a wide range of organisations.  Customer service skills are transferable across sectors and can be applied to many job roles.

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty.  In an increasing service-led economy, customer demand for better and more individualised service is set to continue to increase, therefore there is a need to raise customer service standards and increase the supply of people with customer service skills.  

Customer Service Apprenticeships have a major role to play in helping employers raise customer service skills in the workplace.


Course Dates: ongoing

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