Short Courses

 

Short Courses: Employability & Customer Services

Carlisle College is pleased to be able to offer a range of short courses in employability and customer service, available exclusively to adults.

Our employability and customer service courses, are designed to support you (or/and your business) by enhancing your skills and improving your CV, allowing you to upskill and retrain whilst fitting around other commitments, such as family life.

These courses are starting throughout Sept - Dec 2021, and are ideal for those currently looking for work or wanting to change career path.

We have access to funding from the Education and Skills Funding Agency and the European Social Fund so are able to offer many of our courses FREE subject to eligibility.

Please complete the enquiry form at the bottom of the page and a member of the team will be in touch to discuss further.

 

Level 1 Award in Employability Skills

Duration: This is a week long course

Course dates: 29th November- 3rd December 2021

Time: Monday to Friday, 9:15am-3:30pm.

Who is it for?

This course is for people looking to get back into employment or those who wish to develop their skills. This course would also be for people want to apply for apprenticeships or are looking to go onto further study. This course will give the learners the skills and knowledge to prepare learners to enter the world of work and be successful.

Modules:

  • Understand how mindset can improve employability
  • Know the type of information usually asked for in job applications
  • Understand how a straightforward job application form should be completed and an accompanying letter written
  • Know how to prepare for an interview
  • Know how to conduct themselves in an appropriate manner in a job-related interview
  • Know how to review their interview performance
  • Know the type of information usually included in a CV and produce a CV

Level 1 Award in Retail Knowledge

Duration: This is a 2-week long course.

Course Dates: 15th November – 26th November 2021

Time: Monday to Friday 9:15am-3:30pm

Who is it for?

This course is for new and aspiring retail workers, helping them develop their effectiveness and confidence in their new role. The qualification covers a wide range of skills, knowledge and understanding. It includes elements of communication, working with people, and getting results – from problem-solving to planning. The course will give learners the skills and knowledge to enable them to be motivated and competent workers within industry.

Modules:

  • Understanding the business of retail
  • Understanding customer service in the retail sector
  • Understanding how a retail business maintains health, safety and security on its premise.
  • Understanding how individuals and teams contribute to the effectiveness of a retail business.

Level 1 Award in the Principles of Customer Service

Duration: This is a three day course

Course dates: 19th - 21st October or 7th - 9th December

Time: 9:15am-3:30pm

Who is it for?

This is for people who are in the business of customer service and wish to expand or refresh their skills. This course provides an opportunity to gain the skills and knowledge required for any job which involves dealing with customers. It is appropriate for individuals working in a customer service role or those who are developing employability skills and preparing for work.

Modules:

  • Know how to deliver good customer service
  • Know different communication methods
  • Know how to provide good customer service in line with organisational procedures
  • Know how to effectively deal with customer queries, problems and complaints

Introduction to Customer Service

Duration: This is a one day non-accredited course
Course dates: 22nd October, 5th November or 6th December 2021
Time: 9:00am - 4:30pm. 

Who is it for?

This is designed for people who are already in a customer service role and would like to refresh their skills.

Modules:

  • Know how to deliver good customer service
  • Know how to effectively deal with customer queries, problems and complaints
  • Handling telephone calls from customers
  • Create a good impression to customers

Enquire

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