Apprenticeship in Motor Vehicle Service and Maintenance
Advanced Heavy or Light Motor Vehicle Service and Maintenance Technician (Level 3)
Where to begin……………………
If you want to be an apprentice in Motor Vehicle Service and Maintenance and don’t yet have an employer, contact our apprenticeship recruitment team; 01228 822798 or email Deborah Macleod at email@example.com
If you already have an employer, or are an employer, contact our apprentice recruitment team; 01228 822708 or email Oli Matthews at firstname.lastname@example.org
A Light Vehicle Service and Maintenance Technician inspects and repairs vehicles such as cars and vans and works either in a dealership that focusses on a particular manufacturer, or in an independent garage that deals with many different brands of vehicle.
A Heavy Vehicle Service and Maintenance Technician inspects and repairs vehicles categorised by the Department of Transport as category N2, N3, or associated trailers. They also work in either a dealership that focusses on a particular manufacturer, or for an independent garage, franchise, or large fleet operator, that deals with many different brands of vehicle.
The Automotive Retail Industry provides employment for over half a million employees who work for approximately 70,000 employers and it is a major contributor to the UK economy. In a large dealership the technician will typically report to the Workshop Controller, who in turn reports to the Aftersales Manager and liaises with the Service Reception. In smaller garages the technician will report directly to the owner or Garage Manager.
The technician must be able to work independently but also operate as an effective team member and have good customer handling skills and identify ways in which they can work more efficiently. They must have strong problem-solving skills and a good grasp of the theoretical and practical aspects of vehicles systems and related ancillaries. They will understand how their workshop and the dealership/garage functions from a commercial perspective and identify ways in which they can work more efficiently. Technicians employed by large dealerships work with other departments, for example carrying out work for the Sales Department and ordering parts from the Parts Department; however, apprentices in smaller independent garages may be called upon to carry out some of the other departments’ functions themselves e.g. managing their own delivery of parts.
The technician will work on all the systems found within the vehicle. The day-to-day work ranges from replacing simple parts through to solving difficult faults, with the use of diagnostic methods and equipment. The tasks faced are constantly changing, driven by the introduction of ever more sophisticated technologies and diagnostic techniques.
The growing complexity of today’s vehicles and the pressure to deliver high-quality customer experience, requires the automotive sector to attract and train high calibre individuals and this is reflected in the elements of the apprenticeship.
Duration: 36 months
Course Dates: Ongoing
Type: Part Time (Day Release)
Tutor: Mark Cooper
- Contribute to the maintenance of a safe and efficient workshop
- Demonstrate due regard for own safety and that of others in the workshop, minimising the risk of injury and vehicle damage
- Carry out fundamental tasks associated with the removal and replacement procedures
- Obtain and interpret diagnostic and repair information and use a range of equipment, as well as electrical wiring diagrams to determine system serviceability
- Follow recognised diagnostic procedures, logical sequences and apply advanced principles and problem-solving techniques to establish faults
- Report faults using company policies and recommend suitable actions
- Follow recognised repair methods to complete a wide range of repairs, including those which involve complex procedures and in depth knowledge
- Test the function of repaired and fitted components
- Adhere to business processes and complete documentation following workplace procedures.
- Use ICT to create emails, word-process documents and carry out web based searches
- Complete a range of services and inspect and prepare a vehicle to the required quality standard, for handover to the customer thereafter.
- Carry out the basic tasks with tools and equipment common to all procedures involving basic mechanical and electrical procedures, as related to heavy vehicles
- The ability to keep up to date with emerging new technologies within the heavy vehicles industry
- Contribute to the maintenance of a safe and efficient workshop and adhere to the company and legislative processes
- Appropriately access specific and related technical information for heavy vehicles.
- The ability to service, inspect and maintain heavy vehicles and trailers to meet company, Driver and manufacturers’ standards, as well as those of the vehicle standards agency (DVSA), as prescribed in the tester’s manual
- Use a range of diagnostic and electrical measuring equipment to identify faults and underlying causes on heavy vehicles
- Carry out final quality checks before handover to the customer without supervision
- Apply advanced diagnostic principles and logical/problem solving techniques and regimes
- Maintain records to company and operators’ licence obligations and regulation.
- To be able to communicate effectively in both oral and written mediums both internally and with customers on a range of topics that will support heavy vehicles inspection and diagnosing techniques
What will you learn?
- How vehicle service and repair is impacted by legislative, regulatory and ethical requirements, including health and safety law and environmental procedures
- The structure of the industry and how the business works from an operational perspective, business targets and the systems and processes that make up the efficient running of a business
- How to develop positive working relationships and communicate effectively and how to carry out self-evaluation and improve own performance
- The procedures for the maintenance of tools and the workshop
- Routine servicing and inspection procedures
- Steering and suspension geometries
- Electrical circuit requirements and calculations
- The implications and legal requirements of fitting accessories and carrying out vehicle modifications
- How to diagnose faults using suitable fault finding strategies, as well as their causes and effects
- Construction and operation of vehicle components, advanced electrical, braking and suspension systems, engine and transmission systems and engine and gear calculations
- Vehicle emissions, alternative fuels and hybrid and electric systems
- The fundamentals of heavy vehicle technologies e.g. heavy vehicle chassis design, engine, fuels, transmissions, electrical (12/24v), air-conditioning, hydraulic, air braking and air suspension systems etc
- The types and associated characteristics of heavy vehicles, their configurations and applications
- Diagnosing principles and logical problem solving techniques related to heavy vehicles
- Sufficient environmental awareness and health and safety knowledge to carry out the work safely
- How to service, inspect and maintain vehicles and trailers to the expected standards and the importance of safety inspection and maintenance schedules, to meet the Operator’s “O” licence requirements and legal obligations
- Customer expectations and implications of work carried out
- The need to be reliable, flexible, diligent and a good timekeeper
- How the business works from an operational perspective, as well as commercial and financial awareness of the heavy vehicles industry
- The requirements of providing roadside assistance
End Point Assessment (Takes place at the end of the apprenticeship):
- Multiple-choice questionnaire
- Practical skills
- Professional discussion
- An aptitude for practical work and a keen eye for detail
- A courteous and enthusiastic attitude
- A cautious and considerate character
- Display strong communication and organisational skills
- GCSE maths and English at grade C, 9 to 4, or Functional Skills Level 2
- GCSE ICT and physic at grade C (preferred but not essential)
Please note that you must complete the previous level before progressing on to Level 3
Possible Job Roles
Senior Mechanic, Workshop Supervisor, MOT Tester, Breakdown Engineer, High Performance/Motor Sport Specialist, Hybrid/Electric Technician, Garage/Depot Manager.
Nominated MOT Tester Training, ILM Leadership & Management