Apprenticeship in Business and Administration

Intermediate Business Administration (Level 2), Advanced Business Administrator (Level 3)

Where to begin……………………
If you want to be an apprentice in Business Administartion and don’t yet have an employer, contact our apprenticeship recruitment team; 01228 822798 or email Deborah Macleod at

If you already have an employer, or are an employer, contact our apprentice recruitment team; 01228 822708 or email Oli Matthews at

Business administrators have a highly transferable set of knowledge, skills and behaviours, which can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently, or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

The responsibilities of the role are to support and engage with different departments of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through the support of functional areas, working across teams and resolving issues as requested.

The business administrator is expected to deliver their responsibilities efficiently and with integrity, showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative by organising their own time, priorities and problem-solving or decision-making skills, while working on their potential for people management responsibilities, by coaching or mentoring others.

Reference: A0030SC
Duration: 12-18 months
Course Dates: Ongoing
Type: Part Time (Day Release)

Tutor: Sharron Macauley

Course Content

  • The use of multiple IT packages and systems relevant to business organisations, in order to: write letters or emails, create proposals, perform financial processes and record and analyse data; examples include MS Office or equivalent packages, to update and review databases, record information and produce data analysis where required.
  • Taking responsibility for initiating and completing tasks, managing priorities and time, in order to successfully meet deadlines. Positively manage the expectations of colleagues at all levels and set a positive example for others in the workplace. Make suggestions for improvements to working practice, showing an understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
  • Demonstrate good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Use the most appropriate channels to communicate effectively, demonstrating agility and confidence, whilst carrying authority appropriately.
  • Exercise proactivity and good judgement. Make effective decisions based on sound reasoning and be able to deal with challenges in a mature way. Seek advice from more experienced team members when appropriate.
  • Make recommendations for business improvements and present solutions to management. Draft correspondence, write reports and review or proof read others' work. Maintain records and files and handle confidential information, in compliance with the organisation's procedures.
  • Manage resources (e.g. equipment or facilities), organise meetings and events and take minutes during meetings, creating action logs thereafter.
  • Use relevant project management principles and tools to scope, plan, monitor and provide reports.

What will you learn?

  • To understand the organisational purpose, activities, aims, values, resources and vision for the future and the way that the political/economic environment affects the organisation.
  • To understand laws and regulations that apply to the role, including data protection, health & safety and compliance etc and how to support the company in applying these regulations.
  • To understand the organisation's internal and key business policies related to the sector.
  • To understand the applicability of business principles such as managing change, business finances and project management.
  • To understand the organisation's processes, e.g. making payments or processing customer data. Review processes autonomously and make solutions-based suggestions for improvements and help define procedures.
  • To understand how to administer billing, process invoices and purchase orders.
  • To act as a role model contributing towards team cohesion and productivity; representing the positive aspects of team culture and respectfully challenging inappropriate behaviours.

End Point Assessment (Takes place at the end of the apprenticeship):

  • Portfolio submission and demonstration of professional behaviours
  • Multiple choice questionnaire
  • Project presentation and interview

Entry Requirements

  • An efficient and professional attitude
  • An honest and reliable character
  • Legible handwriting and ICT literate
  • GCSE maths and English at grade C, 9 to 4, or Functional Skills Level 2 (or a willingness to work towards)
  • GCSE IT at grade C (preferred but not essential)

Possible Job Roles

Financial Administrator, Marketing Analyst, Human Resources Assistant, Public Relations Executive, Project Officer.


HNC in Business, ILM Leadership & Management, Digital Marketing, IT Infrastructure, or Accountancy.

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