Carlisle College Charter

As a student or parent/carer you can expect us to meet the following standards:

Enquiring about courses

General information on College courses, facilities and services will be available directly from the College, on our website, through the local media and in libraries and other public places.

When you make a course enquiry we will provide you with:

  • Impartial guidance to help you choose the coursewhich is right for you
  • Direct you to other services or sources of information where appropriate
  • Clear information regarding course content,delivery and entry requirements
  • Details of course related costs (materials, exams, etc)
  • Information on payment methods, grants, financial support and travel
  • Opportunities to visit the College and talk to teaching staff before joining a course
You can expect to get a response to any enquiry via Reception within 5 working days. 

Applying for a place on a course

When you do this we will:

  • Acknowledge your application
  • Advise you of an interview date
  • Where appropriate, provide you with information on other programmes of study
  • Ensure that your application is dealt with fairly in accordance with the College Admissions Policy
  • Provide support if needed

Once we have received your application you can expect an acknowledgement within 5 working days and you will receive a date for your interview within two months.

What you can expect as a student

We aim to provide you with quality teaching, training and learning programmes in a safe environment. This means that:

  • We will ensure that you are on the right course to meet your goals and aspirations
  • We aim to deliver, where possible, personalised flexible delivery for individuals
  • All programmes will be delivered by staff who are appropriately qualified and have up-to-date experience, including the use of e-learning where appropriate
  • You will be given an induction at the beginning of your course which will cover course matters, College facilities and support services
  • Where work placements are part of the course they will be planned, monitored and reviewed
  • We will assess work fairly and under normal circumstances return marked worked with comments which show you how you could improve, within 10 working days
  • We will endeavour to meet individual needs and support everyone in achieving their full potential
  • Appropriate tutorial support will be made available to monitor your progress and help you towards your goals
  • We will provide written or verbal progress reports to students, and where appropriate, parents and employers/sponsors twice per year
  • We will keep any personal information we hold on individual learners securely and will not disclose it to any unauthorised party
  • We will closely monitor student attendance, punctuality and progress ensuring that prompt action is taken to address any concerns
  • We will recognise and celebrate success

To enhance your course you will have:

  • Access to a Learning Resource Centre equipped with computers, cd's, dvd's and books
  • An initial assessment of your Literacy and Numeracy needs
  • Additional support with your studies if required
  • Access to a healthy and safe working and study environment
  • A varied and enjoyable enrichment programme to broaden your experience

The Student Support Services team will provide you with:

  • Guidance on jobs/careers and Higher Education from our Careers Adviser and Connexions
  • Support from our Welfare & Guidance Adviser if you require advice on accommodation, finance or childcare
  • Support on personal issues
  • A confidential Counselling Service
You can expect an appointment with members of our Student Support Services team within 5 working days of enquiring. 

We will monitor the quality of courses and services we offer:

  • Via questionnaires issued to you and to employers
  • By liaison with the local community and employers
  • Via student representatives on Course Teams, Student Council and College Committees
  • By talking to you during lesson observations
  • By observing and monitoring the quality of teaching, learning and assessment in the classroom and the workplace to ensure that high standards are maintained
  • By observing and monitoring the quality of our Information, Advice and Guidance processes
The following reports, which will tell you how the College is performing and responding to your views are available:

  • Governors' Annual Report
  • Student Council Minutes
  • Inspection reports

What you can do if you are not satisfied or if things go wrong

The College aims to ensure that you are satisfied with the services and courses which we offer. If this is not the case then you should:

  • Speak to your tutor
  • If you are still not satisfied you can complete a formal complaints form which can be collected from Reception

You can expect to receive a full response to any formal complaint, in writing, within 10 working days of the date of the letter acknowledging your complaint.

A full copy of the Carlisle College complaints procedure can be found here

The following information is also readily available from reception and the LRC:

  • College Mission & Values
  • Equality & Diversity Policy
  • Complaints Procedure
  • Safeguarding Students Policy
  • Health & Safety Policy
  • Disability Statement
  • Race Equality Scheme
  • Gender Equality Scheme
  • Data Protection

What we expect of you

As a student of the College we will expect you to

  • Adhere to the college rules set out in your handbook
  • Attend regularly
  • Behave appropriately
  • Respect the college environment and all members of the college community
  • Take responsibility for your studies and respond to our guidance, tuition and support to successfully achieve your goals
  • Actively promote equality and diversity through your behaviour and actions
  • Work safely and ensure the safety of others
  • Bring to the attention of the College any action or behaviour that conflicts with the College values regarding equality, diversity and safeguarding children and vulnerable adults
  • Comply with the student code of conduct 

As a parent / carer we will expect you to:
  • Attend parents evenings
  • Liaise and work with tutors to support students in achieving their full potential
  • Help us celebrate success