Business Administration Apprentice- IDL Technical Services

Apprenticeship Description

We are a local organisation specialising in commercial heating systems. Following continued expansion, we have expanded to provide a local solution for public and private sector organisations with large complex estates. We have built a trusted network of local suppliers and sub-contractors to create our reactive and maintenance services, encompassing all building and material infrastructure.

IDL is a rapidly growing business that is constantly diversifying its services to suit its clients. We believe passionately in creating development opportunities for our colleagues and are willing to invest in our people to maximise their potential.

Job Summary

The Apprentice Contract Administrator plays a key role in supporting building maintenance contracts by coordinating communication between clients, site engineers, and subcontractors. The role is responsible for managing incoming maintenance jobs, ensuring works are scheduled and completed efficiently, and maintaining accurate records in line with company procedures, contractual obligations, and data protection requirements.

Key Responsibilities

• Act as the main point of contact for clients, engineers, and subcontractors on building maintenance contracts

• Log, manage, and coordinate incoming reactive and planned maintenance jobs

• Schedule engineers and subcontractors, ensuring correct skills and availability for each job

• Communicate job details, access requirements, and updates clearly to all parties

• Answer incoming telephone calls and manage emails in a professional and timely manner

• Maintain accurate job records, contracts, service reports, and compliance documentation using computer-based systems

• Ensure all job information is handled in line with data protection legislation and company data protection policies

• Manage confidential customer, site, and personnel information securely at all times

• Monitor job progress, chase outstanding actions, and support issue resolution

• Assist with purchase orders, subcontractor documentation, and job completion paperwork

• Support invoicing and reporting by ensuring all job details are complete and accurate

Skills Required

· Strong communication and literacy skills

· Confident using computer systems

· Strong organisational skills

· Attention to detail and accuracy

Personal Qualities

• Well organised and dependable

• Proactive and able to work under pressure

• Strong team player with a practical approach

• Approach tasks positively

Working week

Monday to Friday 9am to 5pm

37.5 hour per week

Qualifications Required

Maths & English GCSE grade 4 / C or equivalent qualification

Applications may close earlier if a suitable candidate has been found.