Business Administration Apprentice- Raw Insurance

Apprenticeship Description

RAW Insurance Brokers Ltd is an independent commercial insurance broker based in Cumbria, with offices in Carlisle and Kendal. We specialise in providing tailored insurance solutions to businesses across a range of sectors, with particular expertise in construction, agriculture, engineering, leisure, and hospitality.

As a growing brokerage, we pride ourselves on delivering a personal, relationship-driven service while leveraging modern technology to improve efficiency and client experience. Our team works closely with clients to understand their risks and provide bespoke cover, supported by strong insurer relationships.

We are focused on long-term growth and innovation within the insurance sector, offering employees the opportunity to develop their skills in a fast-paced, supportive environment. Apprentices joining RAW Insurance Brokers will gain hands-on experience across all aspects of commercial insurance, including client service, underwriting support, and claims handling.

The Claims Handler Apprentice will support the claims team in managing insurance claims from initial notification through to settlement. This is a key role within the business, acting as a point of contact for clients at what is often a stressful time, ensuring claims are handled efficiently, professionally, and in line with policy cover.

The apprentice will gain hands-on experience across all aspects of the claims process, working closely with insurers, loss adjusters, and clients to progress claims and achieve the best possible outcomes.

Key Responsibilities:

• Assisting with the handling of new and existing insurance claims across a range of commercial policies

• Acting as a first point of contact for clients reporting claims, gathering accurate and detailed information

• Liaising with insurers, loss adjusters, and third parties to progress claims

• Keeping clients regularly updated on claim progress and managing expectations

• Reviewing policy cover and documentation to support claims decisions

• Maintaining accurate records on internal systems (e.g. Acturis)

• Supporting the team with general administration related to claims handling

• Identifying potential issues or disputes and escalating where appropriate

Learning & Development:

• Gaining a full understanding of commercial insurance products and claims processes

• Developing communication and negotiation skills when dealing with clients and insurers

• Understanding policy wordings, endorsements, and coverage interpretation

• Working towards a relevant insurance qualification (e.g. Cert CII) as part of the apprenticeship

Skills & Attributes Required:

• Strong communication skills, both written and verbal

• Good attention to detail and organisational ability

• A professional and empathetic approach when dealing with clients

• Willingness to learn and develop within a regulated environment

• Basic IT skills and confidence using systems

What the Role Offers:

• Structured training and support within a growing independent brokerage

• Exposure to a wide range of commercial insurance claims

• Career progression opportunities within claims or wider broking roles

• A supportive, team-focused working environment

There are strong long-term career opportunities within the business. The successful candidate will have the potential to progress into a senior claims role and, over time, lead and develop the claims department as the company continues to grow.

9am-5pm Mon-Fri

Skills Required:

• Clear and confident communication skills
• High attention to detail
• Strong organisational and time management skills
• Professional and client-focused approach
• Willingness to learn and develop
• Competent IT skills
• Team player with a proactive attitude

Personal Qualities:

• Professional and motivated attitude
• Willingness to learn and take initiative
• Reliable with a strong work ethic
• Approachable and client-focused
• Calm and composed under pressure
• High level of integrity

Multiple opportunities available

Entry Requirements

Maths & English GCSE grade 4 / C or equivalent qualification

Applications may close earlier if a suitable candidate has been found.