Business Administrator Apprentice- Northwood Estate and Letting Agents

Apprenticeship Description

Established in 2007 in Carlisle, Cumbria, our clients benefit from our in-depth local property market knowledge, backed by the power and support of a trusted national brand. This unique combination ensures you receive personalised, expert advice with the assurance and marketing power of a nationwide network. Northwood Carlisle has been honoured with Best Agent Awards from The British Property Awards and The All Agents customer review awards. These accolades are a testament to our dedication to providing high quality estate agency services and achieving outstanding results for our clients.

Job Purpose

To smoothly facilitate landlords, tenants, sellers and buyers through the process of letting, tenanting, selling and buying a property, whilst providing a level of customer service in accordance with Company Service Standards and legislative requirements.

Principal Accountabilities

1. Provide a high level of service at all times to clients and customers.

2. Ensure all external/internal communications are dealt with promptly and are clearly documented in accordance with regional procedures.

3. Fully qualify all potential customers (landlords and tenants) using agreed documentation and procedures.

4. To carry out reasonable duties as directed by line management.

5. Attract new listings by proactively seeking free market appraisals in accordance with branch procedures.

6. Maintain at least weekly contact landlords to provide details of the progress being made in letting their properties.

7. On acquisition of new rental properties, liaise with Commercial Director, study property details and photos in order to commence a prospective tenant find.

8. Provide property details to potential tenants and buyers and ensure properties are matched as closely as possible to the established needs of potential tenants and purchasers.

9. On finding a new tenant, complete tenancy application and fee guide.

10. Input and keep CRM system updated with client details.

11. Set move in dates and diarise accordingly for tenants, inform Landlords and keep colleagues updated.

Knowledge/Experience/Qualifications/Skills

· Maths & English GCSE grade 4 / C or equivalent qualification

· Knowledge of local area, marketplace and house-renting / buying process

· Knowledge of property construction and defects

Skill Group

Sales Focus

· Is well focused on and able to identify sales opportunities. Is persuasive and able to achieve and sustain sales. Establishes long-term relationships with customers.

Drive and Commitment

· Is self-driven, committed, loyal and willing to follow instructions. Good record of personal attendance. Quick to follow up on opportunities and take swift action. Is achievement orientated.

Relationships with Customers and Colleagues

· Establishes and maintains good relationships with customers and colleagues. Adapts own behaviour according to circumstances. Is friendly, charming and patient. Remains calm and objective and stands firm under pressure.

Communication

· Listens effectively. Communicates clearly both orally and in writing. Conveys technical information by pitching at the right level. Checks understanding.

Personal Organisation

· Is personally well-organised and keeps good records. Anticipates problems and plans ahead. Meets deadlines and exercises good time management. Is punctual, smart and well-presented at all times.

Team Orientation

· Actively participates and cooperates with team members. Demonstrates interest in tasks and encourages enthusiasm of others.

Local Knowledge

· Has a good working knowledge of the area and property values.

£9 per hour set for 18 months paid monthly

Monday – Friday 08:30-17:00. 30 minute lunch break Periodic Saturdays during training

Skills Required

• A keen eye for detail, computer literate, ability to spell, a good grasp of arithmetic. Confident speaking face to face and over the phone.

Personal Qualities

• Organised, out-going personality, mannerly. A willingness to listen, apply and learn.

Maths & English GCSE grade 4 / C or equivalent qualification

Applications may close earlier if a suitable candidate has been found.