Customer Service Apprentice (Business Admin)- Carlisle Brass

Apprenticeship Description

About Carlisle Brass

We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986. 

Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.

Part of the ASSA ABLOY group, the global leader in access solutions.

Purpose of the Role

This is an exciting opportunity to start your career in customer service. 

As a Customer Service Apprentice, you will gain hands-on experience in a fast-paced, customer-focused environment while developing valuable communication, problem-solving and administrative skills.

This role is designed to develop core customer service and administrative skills while contributing positively to team performance and business needs.

Key Responsibilities

Customer Service Support

• Assist in processing customer orders across various communication channels.

• Provide product and service information to customers.

• Support the resolution of customer enquiries and issues.

• Maintain accurate customer records.

Systems & Administration

• Input and update data accurately across internal systems.

• Support administrative tasks within the department.

• Assist other team members, including outside of the department, when required.

Performance & Development

• Work towards achieving KPIs.

• Demonstrate commitment to continuous improvement.

Communication & Teamwork

• Build strong relationships with customers and internal teams.

• Work collaboratively with other departments.

General Administration & Team Support

• Provide general office administrative support to the department.

• Assist other team members, including outside of the department, when required.

• Carry out any other reasonable duties in line with the role and development needs.

Skills, Competencies, Qualifications and Personal Experience 

The ideal candidate will demonstrate:

Essential

• Positive attitude, strong work ethic and customer-first mindset.

• Good IT skills, Microsoft Excel and Word.

• Strong attention to detail and accuracy.

• Confident communicator, able to liaise with colleagues at all levels.

• Able to work effectively as part of a team and on own initiative.

• Well organised with the ability to manage multiple tasks in a fast-paced environment.

• Willing to work with various departments and does not work in a silo situation. 

Desirable

• Interest in customer service and business operations. 

• Previous experience in an office or administrative role (not essential).

• An inquisitive mind and a preference for proactivity rather than reactivity.

 What you’ll learn includes:

• Using IT systems and spreadsheets (Excel, ERP systems)

• Producing accurate records, reports, and documentation

• Supporting business operations across multiple departments

• Communicating confidently with internal and external stakeholders

• Managing priorities in a fast-paced environment

• Professional behaviours such as attention to detail, ownership, and adaptability

This standard aligns strongly with the role’s focus on:

• Customer interaction and service delivery

• Order processing and administration 

• System accuracy and data handling 

• Cross-department communication 

• Continuous improvement and personal development   

Qualifications Required

Maths & English GCSE grade 4 / C or equivalent qualification

Applications may close earlier if a suitable candidate has been found.