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    ICT Apprentice- System IT

    System IT

    Questions about this vacancy? Just call our team on
    01228 822 700 or email apprenticeships@carlisle.ac.uk

    • Location: Carlisle
    • Salary / Wage: In line with the National Minimum Wage
    • Possible Start Date: To be confirmed
    • Application Deadline: 22 August 2025
    • Expected Duration: 18 months
    • Apprenticeship Level: Level 3

    Apprenticeship Description

    Employer Description

    Since 2001 System IT has provided cost effective, specialist services to businesses, schools and academies across Cumbria, the North West of England and South West Scotland. We’re a trusted partner to a growing network of customers who rely on us to take the strain of managing their IT. Our team of highly skilled consultants, technicians and support staff is committed to delivering professional, flexible and reliable service. We understand the importance of keeping you online. We ensure your IT performs at its best and your data and systems are secure. Whatever your size and scale of business, from a single standalone PC, to a corporate multi-user system, we can deliver a service package that works for you.

    Key Responsibilities

    We are looking for an ICT Apprentice to join our team and support our customers with main duties that include assisting our team of office-based Helpdesk Engineers in fault rectification via remote services, troubleshooting and diagnosing customer server backup faults, maintaining, troubleshooting and diagnosing issues reported by our Remote Monitoring & Management (RMM) solution, hardware and software vulnerability remediation and other routine maintenance tasks. In addition to the above, you may also be responsible for aiding our team of Field Engineers on occasional 2-man installations as and when required.

    Skills Required

    Excellent communication, customer service and interpersonal skills as you will be dealing with customers in all positions from board level downwards.

    Personal Qualities

    Analytical thinking and be able to demonstrate a problem-solving mindset. Organised, focused and accurate. Ability to work within a team as well as independently. The candidate must be well-presented and have good written and verbal English skills.

    Working Week

    Monday to Friday 08.30am – 5pm

    Entry Requirements

    Maths & English GCSE grade 4 / C or equivalent qualification.

     

    Applications may close earlier if a suitable candidate is identified.

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