IT Apprentice- Connexions

Apprenticeship Description

The Team Behind the Success

We are seeking a motivated and enthusiastic individual to join us as an IT Apprentice, providing essential support to the day-to-day operations of the Connexions Group. This is an excellent opportunity to start or grow your career in the IT sector with a well-established company delivering Telecoms, IT, Network Services, Fibre & Copper Cabling, Broadband, Wi-Fi, CCTV, Site Access & Security, Electrical Systems & Infrastructure. As an IT Apprentice, you will work alongside our experienced IT team to support a wide range of technical projects and services. You will assist with maintaining IT systems, troubleshooting hardware and software issues, supporting end users, and contributing to the ongoing improvement of our digital infrastructure.

What's your mission? 

As an IT Apprentice, you will gain a full understanding of the service desk side of the business, providing first line help desk solutions to our customers. Reporting to the Service Desk Team Leader, you will work toward a recognised L3 Information Communication qualification (20% of your working hours will be dedicated to your studies), which, alongside your practical work experience, will help you put your learning into practice.   This apprenticeship duration is approximately 12-18 months.  This position requires zero experience, and we are happy to consider all applicants whether you're a school leaver or looking for a fresh start to develop a new career path.   What is vital is your passion for supporting your colleagues and our customers, and an enthusiasm and professional approach to work.

Who will you be working with?

You will be joining a well-established business in Carlisle and will be supporting colleagues and customers in Carlisle and surrounding areas.  You will also support our Preston office using our remote support tools.  Working within a small support team, and senior IT Support Engineers, you will liaise with our colleagues, as well as with our customers and suppliers and therefore you will be confident at communicating.  Our business is growing rapidly and 2026 will be very busy.  There has never been a better time to join us!  I can guarantee that no one day will be the same, some of the activities you will be involved in are outlined below:

Responding to inbound calls from our customers

Resolving IT Support Queries 

Managing basic faults and requests

Logging into customers' systems remotely via our remote support software to fix possible issues

Ensuring customer records are accurately updated

Attending site visits for maintenance services with another experienced engineer

What do you need? 

To apply for this apprenticeship, you will need to have the following characteristics:

A genuine interest in developing a career in IT

Strong verbal and written communication skills

The ability to work as part of a team

The ability to work accurately, with good attention to detail

Skills, Knowledge and Abilities

Minimum of 5 GCSE’s at grade A* - C / 9-4(or equivalent) including English and Maths and ideally Science.

A previous qualification in IT based subject will be advantageous

Good working knowledge of Microsoft Office - Word, Excel, PowerPoint and Outlook.

Curious, and self-motivated with ability to learn quickly and a desire to succeed

Task Orientated with ability to take ownership of required tasks and actions

Strong work ethic and professionalism

We work hard and we play hard – just a few of our Benefits include:

25 days holiday, plus UK Bank Holidays

An additional day off to celebrate your birthday

Life insurance

Group Income Protection

EAP – 24-hour support to help with all of life’s challenges

Discounted gym memberships

Support achieving your driving license

This is a fantastic opportunity to join a growing company who would offer further training and development opportunities to the right individual.  Interested? Please submit a CV and a 1-page cover letter telling us about yourself and why you are interested in this programme, and we'll be in touch!

Equal Opportunities

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability, or union participation. We are an equal opportunities employer, and we are committed to treating all applicants and employees fairly and equally.   We have many success stories from previous apprenticeships across our group, and we would do anything we could to assist the right candidate in making the most of their opportunities with us.   We feel we have the knowledge and tools for the right candidate to progress and become an integral part of our team.