Service Administrator Apprentice (Business Administration)- Carr's Billington

Apprenticeship Description

Purpose

To develop the knowledge and skills to become a competent agricultural service administrator through a structured apprenticeship programme combining practical, on the job experience within the workshop and field alongside formal training delivered by block release studies at college. The apprentice will support the day-to-day administrative functions of a service department learning how to co-ordinate jobs, communicate with customers and ensure accurate data processing. Over time the role will build confidence and capability to manage service processes. The role is designed to prepare the apprentice for a long-term career within the business in a skilled administrative role.

Accountabilities

Day to day support of a busy workshop, covering the following key areas;

· Gaining hands on experience working within a fast-paced service office environment.

· Supporting the scheduling and co-ordination of service and repair jobs.

· Assisting raising and updating job cards, processing paperwork and updating internal systems.

· Ensuring high standards of organisation, accuracy and professionalism are maintained.

· Learning how to communicate effectively with customers to ensure accurate bookings, repair updates and enquires.

· Liaising with technicians, parts department and management to ensure a smooth

workflow.

· Attending college days and completing coursework to timescale.

· Building key customer relationships.

· Ensuring dealer standards are maintained across the department.

· Any other task associated with the efficient support of a workshop.

Essential/Desirable Skills & Experience

· Maths and English GCSE’s at Grade 4 or above.

· A genuine interest in business administration, customer service or office based roles.

· A positive attitude and strong willingness to learn and develop new skills.

· Good organisation and attention to detail.

· Good communication skills, both verbal and written.

· Reliability, good timekeeping and a responsible approach to work.

· Abilities to follow processes and work accurately.

· Confidence using basic IT systems.

· Commitment to attending college, completing coursework and progressing through an apprenticeship programme.

· Written skills – proven ability to use clear, concise language specific for the purpose and audience.

Values and Expectations

Put people first- People come above all else for us. Always showing respect, kindness and understanding. So, everyone reaches their full potential and is proud to belong to The Billington Group.

Be better everyday- We can all make a positive difference. Doing our best, but always trying for that bit better. Because when we make progress, we build a stronger business, culture and community.

Bring positive energy- Positive energy brings the best out of each other. A little optimism goes a long way, and a ‘can do’ attitude soon gets things done. It’s the basis of a great team and great work.

Do the right thing, the right way- Integrity is at the heart of what we all do. It matters to us how we do business and who we do business with. Not the quick solution, but the right solution. For success not just now, but for the future.

Mon-Fri 8.30am-5.00pm

Entry Requirements

Maths & English GCSE grade 4 / C or equivalent qualification

Applications may close earlier if a suitable candidate has been found.