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Customer Service Practitioner Apprenticeship

Start Date: Various

Carlisle College 18
  • Length 1 year
  • Study College and Workplace Training
  • Location Carlisle College

Qualification Gained

Level 2 Customer Service Practitioner Apprenticeship Standard

Levels Explained

More about the course

Are you passionate about working with customers? Do you want to forge a career in customer service?

This Customer Service Practitioner apprenticeship will support you in delivering high quality service to customers, including one-off or routine contacts, dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery and gaining insight through measuring customer satisfaction.

You will develop excellent customer service skills and behaviours, as well as product and/or service knowledge. You will provide service in line with your employer's customer service standards and strategy, and appropriate regulatory requirements.

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